Platinum Mind Company We specialize in establishing restaurants and cafes projects of all kinds, and we are working on using our experience gained over many years in developing successful projects, in addition to our experience in management and operation, which are the most important elements of success for any project.
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The restaurants and cafes operating manual is the basic reference for all operations for all employees inside the restaurant or café, whether for workers in customer service or workers in the back line in the kitchens or the service bar.
The main objective of the operation manual is to identify and document all specifications and procedures for all products and services provided by the place correctly and in conformity with the specifications, in addition to maintaining the level of quality at all times.
The operation manual is considered the basic reference in management and operation, and it is also a major factor in the success and continuity of any restaurant or café activity or project.
And if you have a restaurant or cafe, you know the importance of providing outstanding food and an enjoyable customer experience, I have invested a lot of money in establishing the activity, but the most important investment remains for the success of operating the project, and the operating manual is one of the most important tools and means that you need to manage and operate the project efficiently.
The restaurants and cafes operating manual is the basic reference for all operations for all employees inside the restaurant or cafe, whether for workers in customer service or workers in the back line in the kitchens or the service bar.
The main objective of the operation manual is to identify and document all specifications and procedures for all products and services provided by the place correctly and in conformity with the specifications, in addition to maintaining the level of quality at all times.
The operation manual is considered the basic reference in management and operation, and it is also a major factor in the success and continuity of any restaurant or cafe activity or project.
Managing restaurants like running any other business needs to take care of all aspects of the organization to ensure it runs smoothly.
Therefore, you will need to set organizing rules for work that are correct and clear for all employees, and here comes the role of the restaurant operation guide in setting and defining tasks with precision for the benefit of work.
Certainly, we all note the instability of the level of services or products provided in many famous brands, or the difference in the level of quality between the branches of the same brand, due in most cases to the lack of a guide to operating restaurants, and the lack of knowledge of those working in the correct way to perform the work or the lack of audited references that can Use it to train employees.
Having an operating manual or operating manual has become an essential and not an indispensable luxury. In addition to setting the rules for successful management and operation and paying attention to training and training programs for all employees. In order to maintain success and preserve the value and reputation of the brand.
With the existing competition, the operating manual for restaurants and cafes becomes an essential tool to maintain the level of quality and not a luxury that can be dispensed with as the backbone of all operations within the restaurant.
Therefore, most successful companies do not allow the new employee to work directly without prior training, and with making sure to know all the information about the work through The importance and effectiveness of the operating manual, both in maintaining the level of quality and service to customers, and training employees. Therefore, it was classified as the best investment to ensure the success of restaurants and cafes projects.
Basic contents of the operating manual:
The operation manual contains 12 main chapters, in addition to the introduction, which are:
In addition to the human resources guide, the suggestion of internal sales and marketing, tackling customer problems, administrative tasks, cost control..
We are also working on reviewing and documenting all the operating procedures for your activity, and they are reviewed and modified according to the standard specifications, and quality requirements.
The managers of companies and global chains have unanimously agreed on the importance and effectiveness of the operating manual, both in maintaining the level of quality and service to customers, and training employees.
Therefore, it was classified as the best investment to ensure the success of restaurants and cafes projects
